Returns & Exchange Policy:

All Rings:

Have a 30 day window from the date of the original ring delivery to exchange or return your ring. Please visit your account portal to initiate the return/exchange process.

Please note: A 12% restocking fee is required for all ring returns.

Rings with provided materials may not be returned.
Custom rings are final sale and may not be returned, however, they may be exchanged for size.
Leather ring wallets, ring sizers and other items outside of the ring collections are final sale.

All rings must be in clean, unworn, and sellable condition to be accepted for return or exchange. We reserve the right to charge a damage fee on any rings returned with excessive scratching or other abuse.

Rings Placed on Hold:

Rings placed on hold are orders in which the customer has paid in full while awaiting a complimentary ring sizer. Typically the sizer is sent within 24 hours of the order date and delivered within 5-7 days, at which point the customer is obliged to send the necessary sizing info to My Roots customer service so they can begin working on their order. If the customer chooses to change their mind and cancel the order before My Roots ships the ring out, a full refund will be issued shortly thereafter. Rings that have been shipped out are subject to the same standards as the above policy.
If the customer chooses to cancel their order exceeding 30 days since the original order date without having sent in the necessary sizing info, the customer is entitled to a refund in the form of store credit only.

Size Exchanges: A free size exchange is offered within the 30 day window of receiving your original band. Additional size exchanges incur a fee of 20% of the original retail price. For additional resizes, we will invoice you for the additional exchange fee, then provide a shipping label, so everything can be tracked both ways. To start the process for a size or design exchange, visit https://myrootsjewelry.store/apps/yanet-return or follow the links in your account portal.